Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201608032 | The City of Edinburgh Council | statutory notices | Not upheld, recommendations | February 2018 |
| 201608046 | The Moray Council | secondary school | Some upheld, recommendations | February 2018 |
| 201608139 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | February 2018 |
| 201608263 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | February 2018 |
| 201608353 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | February 2018 |
| 201608355 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | February 2018 |
| 201608384 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | February 2018 |
| 201608465 | Melville Housing Association Ltd | applications / allocations / transfers / exchanges | Not upheld, no recommendations | February 2018 |
| 201608877 | Fife NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, no recommendations | February 2018 |
| 201608897 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | February 2018 |