Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201700761 | Shetland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2018 |
| 201700896 | Glasgow Kelvin College | admissions | Not upheld, no recommendations | February 2018 |
| 201701131 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | February 2018 |
| 201701390 | Shetland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | February 2018 |
| 201702016 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, no recommendations | February 2018 |
| 201702200 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2018 |
| 201702396 | Glasgow City Council | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | February 2018 |
| 201702401 | Fife Council | applications / allocations / transfers / exchanges | Not upheld, no recommendations | February 2018 |
| 201702621 | Angus Council | policy / administration | Upheld, recommendations | February 2018 |
| 201702982 | The City of Edinburgh Council | complaints handling (incl appeals procedures) | Not upheld, no recommendations | February 2018 |