Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201606495 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | January 2018 |
| 201606954 | Borders NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | January 2018 |
| 201606971 | Shetland NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | January 2018 |
| 201607046 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2018 |
| 201607114 | University of Strathclyde | complaints handling | Not upheld, no recommendations | January 2018 |
| 201607162 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, no recommendations | January 2018 |
| 201607207 | East Renfrewshire Council | repairs and maintenance | Not upheld, no recommendations | January 2018 |
| 201607591 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | January 2018 |
| 201608053 | Melville Housing Association Ltd | applications, allocations, transfers & exchanges | Not upheld, no recommendations | January 2018 |
| 201608106 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, recommendations | January 2018 |