Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201609335 | Fife Council | unauthorised developments: enforcement action/stop and discontinuation notices | Not upheld, no recommendations | January 2018 |
| 201609385 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | January 2018 |
| 201609414 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | January 2018 |
| 201609429 | Scottish Government | payment schemes | Not upheld, no recommendations | January 2018 |
| 201609475 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2018 |
| 201609501 | Greater Glasgow and Clyde NHS Board - Acute Services Division | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | January 2018 |
| 201609720 | Greater Glasgow and Clyde NHS Board - Acute Services Division | nurses / nursing care | Some upheld, recommendations | January 2018 |
| 201609754 | Greater Glasgow and Clyde NHS Board - Acute Services Division | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | January 2018 |
| 201700087 | Stirling Council | unauthorised developments: enforcement action / stop and discontinuation notices | Some upheld, no recommendations | January 2018 |
| 201700157 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | January 2018 |