Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201700208 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2018
201700223 Scottish Prison Service personal property Not upheld, no recommendations January 2018
201700352 A Council complaints handling (including appeals procedures) Some upheld, recommendations January 2018
201700446 Glasgow Housing Association complaints handling Some upheld, no recommendations January 2018
201700452 Stirling Council neighbour disputes and anti-social behaviour Upheld, recommendations January 2018
201700608 City Of Glasgow College special needs - assessment and provision Not upheld, no recommendations January 2018
201700720 University of the West of Scotland academic appeal/exam results/degree classification Upheld, recommendations January 2018
201700795 East Dunbartonshire Council neighbour disputes and anti-social behaviour Not upheld, no recommendations January 2018
201700923 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2018
201700955 North Ayrshire Council applications, allocations, transfers & exchanges Not upheld, no recommendations January 2018