Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201602127 | East Lothian Council | improvements and renovation | Some upheld, recommendations | December 2017 |
| 201602129 | East Lothian Council | improvements and renovation | Not upheld, no recommendations | December 2017 |
| 201602349 | South Lanarkshire Council | complaints handling (including appeals procedures) | Not upheld, recommendations | December 2017 |
| 201602380 | East Lothian Council | handling of application (complaints by opponents) | Not upheld, no recommendations | December 2017 |
| 201602584 | Lanarkshire NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | December 2017 |
| 201603036 | Highland NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | December 2017 |
| 201603239 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | December 2017 |
| 201603637 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2017 |
| 201604133 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | December 2017 |
| 201604626 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | December 2017 |