Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201608215 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations December 2017
201608275 The City of Edinburgh Council repairs and maintenance Upheld, recommendations December 2017
201608305 University of Glasgow policy/administration Not upheld, no recommendations December 2017
201608319 Heriot-Watt University complaints handling Upheld, recommendations December 2017
201608438 Business Stream incorrect billing Resolved, no recommendations December 2017
201608609 Thistle Housing Association Ltd policy/administration Some upheld, no recommendations December 2017
201608745 Grampian NHS Board communication / staff attitude / dignity / confidentiality Upheld, recommendations December 2017
201608873 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations December 2017
201609373 Aberdeen City Council repairs and maintenance Not upheld, no recommendations December 2017
201609400 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations December 2017