Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201609426 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations December 2017
201609461 Scottish Court and Tribunal Service policy/administration Upheld, recommendations December 2017
201609660 Business Stream policy/administration Some upheld, recommendations December 2017
201700063 South Lanarkshire Council child services and family support Upheld, recommendations December 2017
201700163 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2017
201700194 East Lothian Council repairs and maintenance Some upheld, recommendations December 2017
201700292 Scottish Borders Council construction by developers/adoption of roads Resolved, no recommendations December 2017
201700417 Maryhill Housing Association Ltd repairs and maintenance Upheld, recommendations December 2017
201700458 A Dentist in the Lothian NHS Board area clinical treatment / diagnosis Upheld, recommendations December 2017
201700480 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations December 2017