Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201700490 | Registers of Scotland | handling of application | Not upheld, no recommendations | December 2017 |
| 201700604 | Forth Valley NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2017 |
| 201700614 | A Medical Practice in the Tayside NHS Board area | lists (incl difficulty registering and removal from lists) | Not upheld, recommendations | December 2017 |
| 201700677 | South Lanarkshire Council | council tax | Not upheld, no recommendations | December 2017 |
| 201700683 | Shetland NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | December 2017 |
| 201700873 | Shetland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | December 2017 |
| 201701087 | A Dentist in the Highland NHS Board area | policy / administration | Not upheld, no recommendations | December 2017 |
| 201701293 | A Medical Practice in the Forth Valley NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2017 |
| 201701298 | Scottish Prison Service | policy/administration | Upheld, recommendations | December 2017 |
| 201701801 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | December 2017 |