Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201600986 Greater Glasgow and Clyde NHS Board - Acute Services Division nurses / nursing care Upheld, recommendations November 2017
201601668 Scottish Ambulance Service clinical treatment / diagnosis Upheld, recommendations November 2017
201601715 City Of Glasgow College communication staff attitude dignity and confidentiality Some upheld, recommendations November 2017
201602391 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2017
201602402 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2017
201602417 Business Stream charging method / calculation Some upheld, recommendations November 2017
201602468 Aberdeen City Council parks, outdoor centres and facilities Upheld, recommendations November 2017
201602803 South Lanarkshire Council neighbour disputes and anti-social behaviour Not upheld, no recommendations November 2017
201603268 Scottish Borders Council public hygiene/shops/dairies/food processing Some upheld, no recommendations November 2017
201603564 East Lothian Council council failure to follow scottish government guidance Some upheld, recommendations November 2017