Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201606636 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations November 2017
201606751 Scottish Ambulance Service failure to send ambulance / delay in sending ambulance Not upheld, no recommendations November 2017
201606871 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations November 2017
201606978 The City of Edinburgh Council refuse collection & bins Upheld, recommendations November 2017
201607044 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Upheld, recommendations November 2017
201607228 Fife Council anti-social behaviour Some upheld, recommendations November 2017
201607452 University of Edinburgh academic appeal/exam results/degree classification Not upheld, recommendations November 2017
201607796 Scottish Prison Service policy/administration Not upheld, no recommendations November 2017
201607852 Queens Cross Housing Association Ltd neighbour disputes and anti-social behaviour Some upheld, recommendations November 2017
201607856 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations November 2017