Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201608924 | A Dentist in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | November 2017 |
| 201609200 | An NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | November 2017 |
| 201700455 | Falkirk Council | applications, allocations, transfers & exchanges | Some upheld, recommendations | November 2017 |
| 201701810 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2017 |
| 201702338 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2017 |
| 201601137 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, recommendations | October 2017 |
| 201601175 | University of Edinburgh | teaching and supervision | Some upheld, recommendations | October 2017 |
| 201601748 | A Dentist in the Highland NHS Board area | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | October 2017 |
| 201602051 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | October 2017 |
| 201602924 | Lothian NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | October 2017 |