Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201604207 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2017 |
| 201604392 | North Lanarkshire Council | nursery and pre-school | Not upheld, no recommendations | October 2017 |
| 201604554 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2017 |
| 201604627 | South Lanarkshire Council | complaints handling (incl social work complaints procedures) | Some upheld, recommendations | October 2017 |
| 201604703 | West Lothian Council | sales and leases of property including excambions | Not upheld, no recommendations | October 2017 |
| 201605471 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2017 |
| 201605478 | Western Isles NHS Board | admission / discharge / transfer procedures | Not upheld, recommendations | October 2017 |
| 201605828 | Forth Valley NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | October 2017 |
| 201606203 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | October 2017 |
| 201606218 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2017 |