Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201608034 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, recommendations | September 2017 |
| 201608063 | Golden Jubilee National Hospital | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | September 2017 |
| 201608069 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2017 |
| 201608189 | Fife NHS Board | nurses / nursing care | Upheld, recommendations | September 2017 |
| 201608217 | North Lanarkshire Council | neighbour disputes and anti-social behaviour | Some upheld, recommendations | September 2017 |
| 201608278 | Falkirk Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | September 2017 |
| 201608335 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | September 2017 |
| 201608697 | West Lothian Council | policy/administration | Upheld, recommendations | September 2017 |
| 201608771 | West Lothian Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | September 2017 |
| 201608809 | East Lothian Council | improvements and renovation | Not upheld, no recommendations | September 2017 |