Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201602909 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations August 2017
201603021 The Highland Council improvements and renovation Upheld, recommendations August 2017
201603128 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations August 2017
201603361 Greater Glasgow and Clyde NHS Board - Acute Services Division admission / discharge / transfer procedures Not upheld, no recommendations August 2017
201603545 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, recommendations August 2017
201604009 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2017
201604078 Midlothian Council neighbour disputes and anti-social behaviour Upheld, recommendations August 2017
201604173 Glasgow Caledonian University complaints handling Not upheld, no recommendations August 2017
201604467 A Dentist in the Tayside NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2017
201604595 East Dunbartonshire Council home helps, concessions, grants, charges for services Upheld, recommendations August 2017