Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201605508 | Dumfries and Galloway NHS Board | communication / staff attitude / dignity / confidentiality | Not duly made or withdrawn, no recommendations | August 2017 |
| 201605965 | Glasgow Caledonian University | communication staff attitude dignity and confidentiality | Not upheld, no recommendations | August 2017 |
| 201606227 | A Council | secondary school | Not upheld, recommendations | August 2017 |
| 201606237 | West Dunbartonshire Council | non-domestic rates | Not upheld, no recommendations | August 2017 |
| 201606479 | A Dentist in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | August 2017 |
| 201606524 | Greater Glasgow and Clyde NHS Board - Acute Services Division | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | August 2017 |
| 201606618 | Aberdeenshire Council | primary school | Not upheld, no recommendations | August 2017 |
| 201607427 | Clackmannanshire Council | improvements and renovation | Not upheld, no recommendations | August 2017 |
| 201607569 | South Ayrshire Council | complaints handling | Upheld, recommendations | August 2017 |
| 201607588 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | August 2017 |