Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201602817 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | July 2017 |
| 201603380 | The City of Edinburgh Council | trading standards | Not upheld, no recommendations | July 2017 |
| 201603669 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2017 |
| 201603795 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2017 |
| 201604012 | Lothian NHS Board - Acute Division | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | July 2017 |
| 201604316 | Grampian NHS Board | admission / discharge / transfer procedures | Some upheld, recommendations | July 2017 |
| 201604519 | City Of Glasgow College | teaching and supervision | Some upheld, recommendations | July 2017 |
| 201604643 | Fife NHS Board | communication / staff attitude / dignity / confidentiality | Not upheld, recommendations | July 2017 |
| 201605016 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2017 |
| 201605105 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2017 |