Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201600871 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | June 2017 |
| 201601136 | Shetland Islands Council | handling of application (complaints by applicants) | Some upheld, recommendations | June 2017 |
| 201601367 | University of Glasgow | complaints handling | Some upheld, recommendations | June 2017 |
| 201601586 | Fife NHS Board | policy / administration | Not duly made or withdrawn, no recommendations | June 2017 |
| 201601665 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | June 2017 |
| 201602110 | Queens Cross Housing Association Ltd | repairs and maintenance | Not upheld, recommendations | June 2017 |
| 201602142 | New College Lanarkshire | anti-social behaviour | Not upheld, no recommendations | June 2017 |
| 201602776 | West Lothian Council | repairs and maintenance | Resolved, no recommendations | June 2017 |
| 201603071 | Forth Valley NHS Board | nurses / nursing care | Upheld, recommendations | June 2017 |
| 201603112 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2017 |