Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201603221 | Scottish Prison Service | accommodation (including cell amenities and location) | Not upheld, no recommendations | June 2017 |
| 201603926 | Dumfries and Galloway Council | complaints handling (incl social work complaints procedures) | Upheld, recommendations | June 2017 |
| 201603954 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2017 |
| 201604171 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | June 2017 |
| 201604354 | Glasgow Caledonian University | communication staff attitude dignity and confidentiality | Not upheld, no recommendations | June 2017 |
| 201604509 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2017 |
| 201604646 | The City of Edinburgh Council | statutory notices | Some upheld, no recommendations | June 2017 |
| 201605940 | Glasgow Caledonian University | teaching and supervision | Some upheld, no recommendations | June 2017 |
| 201605949 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2017 |
| 201606166 | Aberdeen City Council | repairs and maintenance | Not upheld, no recommendations | June 2017 |