Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201606306 | North East Scotland College | special needs - assessment and provision | Some upheld, recommendations | June 2017 |
| 201607062 | Scottish Prison Service | earnings | Not upheld, no recommendations | June 2017 |
| 201607274 | The City of Edinburgh Council | terminations of tenancy | Not upheld, no recommendations | June 2017 |
| 201607405 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | June 2017 |
| 201507451 | The City of Edinburgh Council | statutory notices | Not upheld, no recommendations | May 2017 |
| 201507458 | A Medical Practice in the Western Isles NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | May 2017 |
| 201507460 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2017 |
| 201507476 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | May 2017 |
| 201507605 | Highland NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | May 2017 |
| 201507683 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | May 2017 |