Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508700 | Antonine Housing Association | applications, allocations, transfers & exchanges | Not upheld, no recommendations | May 2017 |
| 201508742 | Care Inspectorate | regulation of care | Not upheld, recommendations | May 2017 |
| 201508759 | Business Stream | incorrect billing | Upheld, recommendations | May 2017 |
| 201508812 | Western Isles NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | May 2017 |
| 201508840 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2017 |
| 201600147 | Shetland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2017 |
| 201600176 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | May 2017 |
| 201600192 | Falkirk Council | repairs and maintenance | Not upheld, recommendations | May 2017 |
| 201600309 | Midlothian Council | policy/administration | Some upheld, recommendations | May 2017 |
| 201600417 | Greater Glasgow and Clyde NHS Board - Acute Services Division | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | May 2017 |