Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201602995 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, recommendations | May 2017 |
| 201603001 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2017 |
| 201603017 | Dumfries and Galloway NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | May 2017 |
| 201603051 | Clackmannanshire Council | complaints handling | Not upheld, no recommendations | May 2017 |
| 201603064 | Edinburgh Napier University | policy/administration | Some upheld, recommendations | May 2017 |
| 201603349 | A Dentist in the Highland NHS Board area | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | May 2017 |
| 201603555 | A Medical Practice in the Fifie NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2017 |
| 201603557 | City Of Glasgow College | facilities | Some upheld, no recommendations | May 2017 |
| 201603611 | Langstane Housing Association Ltd | estate management, open space & environment work | Not upheld, recommendations | May 2017 |
| 201603698 | Glasgow Housing Association | neighbour disputes and anti-social behaviour | Some upheld, recommendations | May 2017 |