Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201606311 | The Highland Council | primary school | Some upheld, no recommendations | May 2017 |
| 201606735 | A Medical Practice in the Forth Valley NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | May 2017 |
| 201606980 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2017 |
| 201607122 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2017 |
| 201607176 | Argyll Community Housing Association | repairs and maintenance | Upheld, recommendations | May 2017 |
| 201607212 | North Ayrshire Council | repairs and maintenance | Some upheld, recommendations | May 2017 |
| 201607620 | Scottish Prison Service | policy/administration | Resolved, no recommendations | May 2017 |
| 201607695 | South Ayrshire Council | primary school | Not upheld, no recommendations | May 2017 |
| 201607853 | A Dental Practice in the Highland NHS Board area | complaints handling | Upheld, recommendations | May 2017 |
| 201507449 | Scottish Ambulance Service | clinical treatment / diagnosis | Upheld, recommendations | April 2017 |