Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201602498 | Dumfries and Galloway Council | complaints handling (including appeals procedures) | Upheld, no recommendations | April 2017 |
| 201602572 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | April 2017 |
| 201602660 | University of Strathclyde | academic appeal/exam results/degree classification | Some upheld, recommendations | April 2017 |
| 201603200 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | April 2017 |
| 201603264 | The City of Edinburgh Council | refuse collection & bins | Upheld, recommendations | April 2017 |
| 201603721 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | April 2017 |
| 201603824 | Business Stream | debt recovery / payment fees | Resolved, no recommendations | April 2017 |
| 201603893 | Aberdeen City Council | repairs and maintenance | Not upheld, no recommendations | April 2017 |
| 201604033 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | April 2017 |
| 201604307 | A Dentist in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | April 2017 |