Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201508001 Borders NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2017
201508064 The City of Edinburgh Council statutory notices Not upheld, no recommendations February 2017
201508133 Greater Glasgow and Clyde NHS Board - Acute Services Division appliances / equipment / premises Upheld, recommendations February 2017
201508140 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations February 2017
201508152 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2017
201508161 Glasgow City Council building standards Not upheld, no recommendations February 2017
201508173 The City of Edinburgh Council neighbour disputes and anti-social behaviour Upheld, recommendations February 2017
201508176 Edinburgh College special needs - assessment and provision Upheld, recommendations February 2017
201508247 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Upheld, recommendations February 2017
201508249 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2017