Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201508281 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations February 2017
201508318 Fife NHS Board continuing care Upheld, recommendations February 2017
201508323 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2017
201508336 Scottish Prison Service progression Upheld, recommendations February 2017
201508508 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2017
201508510 East Lothian Council applications, allocations, transfers & exchanges Some upheld, recommendations February 2017
201508523 The City of Edinburgh Council public health & civic government acts - nuisances/problems in/around buildings Some upheld, recommendations February 2017
201508528 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations February 2017
201508572 University of Aberdeen academic appeal/exam results/degree classification Some upheld, recommendations February 2017
201508578 A Medical Practice in the Highland NHS Board are clinical treatment / diagnosis Some upheld, recommendations February 2017