Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201601679 | University of Stirling | accommodation | Not upheld, no recommendations | December 2016 |
| 201601893 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2016 |
| 201602508 | The City of Edinburgh Council | complaints handling (including appeals procedures) | Not upheld, no recommendations | December 2016 |
| 201603255 | Scottish Prison Service | earnings | Not upheld, no recommendations | December 2016 |
| 201603321 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | December 2016 |
| 201507448 | Aberdeen City Council | policy/administration | Some upheld, recommendations | November 2016 |
| 201507478 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | November 2016 |
| 201507491 | Perth and Kinross Council | complaints handling (incl social work complaints procedures) | Not upheld, recommendations | November 2016 |
| 201507638 | Lothian NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | November 2016 |
| 201507657 | Borders NHS Board | clinical treatment / diagnosis | Upheld, recommendations | November 2016 |