Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201507666 Scottish Ambulance Service failure to send ambulance / delay in sending ambulance Upheld, recommendations November 2016
201507682 Business Stream incorrect billing Some upheld, recommendations November 2016
201507701 Edinburgh College special needs - assessment and provision Some upheld, recommendations November 2016
201507727 Tayside NHS Board clinical treatment / diagnosis Upheld, no recommendations November 2016
201507782 Aberdeen City Council neighbour disputes and antisocial behaviour Not upheld, no recommendations November 2016
201507788 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2016
201507812 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations November 2016
201507822 A Dentist in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2016
201507832 West College Scotland policy/administration Upheld, recommendations November 2016
201507834 Forth Valley NHS Board admission / discharge / transfer procedures Not upheld, no recommendations November 2016