Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508798 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2016 |
| 201508841 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | October 2016 |
| 201508908 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | October 2016 |
| 201600041 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2016 |
| 201600536 | The City of Edinburgh Council | handling of application (complaints by opponents) | Not upheld, no recommendations | October 2016 |
| 201600684 | Castlehill Housing Association Ltd | applications, allocations, transfers & exchanges | Not upheld, no recommendations | October 2016 |
| 201600866 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2016 |
| 201601079 | Lanarkshire NHS Board | nurses / nursing care | Upheld, recommendations | October 2016 |
| 201407008 | Business Stream | charging method / calculation | Not upheld, no recommendations | September 2016 |
| 201500905 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | September 2016 |