Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201501787 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2016 |
| 201505394 | Greater Glasgow and Clyde NHS Board | communication / staff attitude / dignity / confidentiality | Not duly made or withdrawn, no recommendations | September 2016 |
| 201507464 | A Council | road authority as developer, road alterations | Upheld, recommendations | September 2016 |
| 201507498 | A Medical Practice in the Grampian NHS Board area | communication / staff attitude / dignity / confidentiality | Not upheld, recommendations | September 2016 |
| 201507538 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | September 2016 |
| 201507580 | University of Strathclyde | academic appeal/exam results/degree classification | Not upheld, no recommendations | September 2016 |
| 201507597 | Dumfries and Galloway NHS Board | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | September 2016 |
| 201507607 | The City of Edinburgh Council | handling of application (complaints by opponents) | Upheld, recommendations | September 2016 |
| 201507625 | Parkhead Housing Association Ltd | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | September 2016 |
| 201507646 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | September 2016 |