Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201507680 | The City of Edinburgh Council | handling of application (complaints by opponents) | Upheld, recommendations | September 2016 |
| 201507724 | East Lothian Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | September 2016 |
| 201507730 | Greater Glasgow and Clyde NHS Board - Acute Services Division | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | September 2016 |
| 201507751 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | September 2016 |
| 201507826 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2016 |
| 201507861 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2016 |
| 201507866 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Upheld, recommendations | September 2016 |
| 201507895 | Aberdeenshire Council | secondary school | Upheld, recommendations | September 2016 |
| 201507904 | A Dentist in the Lothian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | September 2016 |
| 201507920 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2016 |