Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508820 | Golden Jubilee National Hospital | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | September 2016 |
| 201508821 | A Dentist in the Lothian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | September 2016 |
| 201508831 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2016 |
| 201508856 | An Optician in the Grampian NHS Board area | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | September 2016 |
| 201508883 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2016 |
| 201508885 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2016 |
| 201600330 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2016 |
| 201601164 | Scottish Prison Service | progression | Not upheld, no recommendations | September 2016 |
| 201601244 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | September 2016 |
| 201302441 | South Ayrshire Council | noise pollution | Some upheld, recommendations | August 2016 |