Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201400595 Lothian NHS Board admission / discharge / transfer procedures Not upheld, recommendations August 2016
201501423 Fife Council care in the community Some upheld, recommendations August 2016
201507461 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations August 2016
201507507 Scottish Prison Service regime and operation of prison Not duly made or withdrawn, no recommendations August 2016
201507553 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2016
201507560 Western Isles NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2016
201507624 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2016
201507687 A Dentist in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2016
201507737 University of Edinburgh academic appeal/exam results/degree classification Not upheld, no recommendations August 2016
201507759 Business Stream incorrect billing Not upheld, no recommendations August 2016