Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201507967 | Glasgow City Council | local housing allowance and council tax benefit | Upheld, recommendations | August 2016 |
| 201507985 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | August 2016 |
| 201507991 | North East Scotland College | admissions | Some upheld, recommendations | August 2016 |
| 201508012 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2016 |
| 201508022 | A Dental Practice in the Lothian NHS Board area | complaints handling | Not upheld, no recommendations | August 2016 |
| 201508035 | Greater Glasgow and Clyde NHS Board - Acute Services Division | nurses / nursing care | Upheld, no recommendations | August 2016 |
| 201508066 | Scottish Social Services Council | delay | Upheld, recommendations | August 2016 |
| 201508112 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2016 |
| 201508150 | University of Edinburgh | academic appeal/exam results/degree classification | Not upheld, no recommendations | August 2016 |
| 201508164 | East Dunbartonshire Council | nursery and pre-school | Upheld, recommendations | August 2016 |