Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201508165 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2016
201508208 Business Stream incorrect billing Some upheld, recommendations August 2016
201508239 Business Stream incorrect billing Not duly made or withdrawn, no recommendations August 2016
201508260 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations August 2016
201508268 Edinburgh College communication staff attitude dignity and confidentiality Some upheld, no recommendations August 2016
201508320 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Upheld, recommendations August 2016
201508325 A Council neighbour disputes and anti-social behaviour Upheld, recommendations August 2016
201508439 Inverclyde Council complaints handling (including appeals procedures) Upheld, recommendations August 2016
201508506 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations August 2016
201508516 Business Stream meter size Upheld, recommendations August 2016