Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201508524 Greater Glasgow and Clyde NHS Board nurses / nursing care Some upheld, recommendations August 2016
201508549 Scottish Prison Service disciplinary charges - orderly room proceedings Some upheld, recommendations August 2016
201508565 Loch Lomond and The Trossachs National Park Authority policy/administration Not upheld, no recommendations August 2016
201508575 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations August 2016
201508613 Fife Council policy/administration Not upheld, no recommendations August 2016
201508642 North Lanarkshire Council repairs and maintenance Not upheld, no recommendations August 2016
201508644 Business Stream incorrect billing Upheld, recommendations August 2016
201508676 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2016
201508696 Student Awards Agency for Scotland handling of application Not upheld, no recommendations August 2016
201508698 Glasgow Housing Association neighbour disputes and anti-social behaviour Not upheld, no recommendations August 2016