Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508078 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2016 |
| 201508111 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2016 |
| 201508153 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2016 |
| 201508160 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2016 |
| 201508221 | Grampian NHS Board | nurses / nursing care | Upheld, recommendations | July 2016 |
| 201508257 | Dundee City Council | complaints handling (incl social work complaints procedures) | Some upheld, recommendations | July 2016 |
| 201508273 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | July 2016 |
| 201508321 | Argyll and Bute Council | handling of application (complaints by opponents) | Not upheld, recommendations | July 2016 |
| 201508344 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2016 |
| 201508428 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | July 2016 |