Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201406252 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | policy / administration | Upheld, recommendations | June 2016 |
| 201406607 | Borders NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | June 2016 |
| 201406982 | South Lanarkshire College | grants/allowances/bursaries | Not upheld, no recommendations | June 2016 |
| 201407173 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | June 2016 |
| 201407281 | Business Stream | incorrect billing | Not upheld, recommendations | June 2016 |
| 201407334 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, recommendations | June 2016 |
| 201407864 | The City of Edinburgh Council | statutory notices | Upheld, recommendations | June 2016 |
| 201500016 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2016 |
| 201500053 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2016 |
| 201500441 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2016 |