Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201507640 | Student Awards Agency for Scotland | handling of application | Not upheld, no recommendations | June 2016 |
| 201507654 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, no recommendations | June 2016 |
| 201507691 | Inverclyde Council | secondary school | Some upheld, recommendations | June 2016 |
| 201507722 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2016 |
| 201507738 | Western Isles NHS Board | policy / administration | Not upheld, no recommendations | June 2016 |
| 201507758 | Grampian NHS Board | admission / discharge / transfer procedures | Upheld, recommendations | June 2016 |
| 201507776 | Golden Jubilee National Hospital | clinical treatment / diagnosis | Not upheld, no recommendations | June 2016 |
| 201507827 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2016 |
| 201507833 | A Medical Practice in the Lothian NHS Board area | policy / administration | Not upheld, no recommendations | June 2016 |
| 201507940 | East Kilbride and District Housing Association Ltd | repairs and maintenance | Some upheld, recommendations | June 2016 |