Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201502051 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | February 2016 |
| 201502164 | Tayside NHS Board | complaints handling | Not duly made or withdrawn, no recommendations | February 2016 |
| 201502348 | Forth Valley NHS Board | policy / administration | Not upheld, no recommendations | February 2016 |
| 201502487 | Scottish Prison Service | policy/administration | Some upheld, no recommendations | February 2016 |
| 201502504 | Comhairle nan Eilean Siar | complaints handling (incl social work complaints procedures) | Upheld, recommendations | February 2016 |
| 201502531 | Scottish Ambulance Service | clinical treatment / diagnosis | Upheld, recommendations | February 2016 |
| 201502573 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | February 2016 |
| 201502623 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2016 |
| 201503219 | The Scottish Fire and Rescue Service | policy/administration | Not upheld, no recommendations | February 2016 |
| 201503386 | Scottish Prison Service | policy/administration | Upheld, recommendations | February 2016 |