| 201005368           | 
                                                                                        Scottish Prison Service           | 
                                                                                        Progression           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        August 2011           | 
              
          
                                                                                        | 201005373           | 
                                                                                        Grampian NHS Board           | 
                                                                                        Communication, staff attitude, dignity, confidentiality           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        August 2011           | 
              
          
                                                                                        | 201100005           | 
                                                                                        A Medical Practice, Fife NHS Board           | 
                                                                                        Clinical treatment / Diagnosis           | 
                                                                                        Upheld, action taken by body to remedy, recommendations           | 
                                                                                        August 2011           | 
              
          
                                                                                        | 201100059           | 
                                                                                        North Ayrshire Council           | 
                                                                                        Handling of application (complaints by opponents)           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        August 2011           | 
              
          
                                                                                        | 201100084           | 
                                                                                        Renfrewshire Council           | 
                                                                                        Traffic regulation and management           | 
                                                                                        Not upheld, action taken by body to remedy, no recommendations           | 
                                                                                        August 2011           | 
              
          
                                                                                        | 201100132           | 
                                                                                        Waverley Housing           | 
                                                                                        Calculation of rent and/or service charges           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        August 2011           | 
              
          
                                                                                        | 201100170           | 
                                                                                        Scottish Prison Service           | 
                                                                                        Disciplinary Charges - Orderly Room Proceedings           | 
                                                                                        Some upheld, no recommendations           | 
                                                                                        August 2011           | 
              
          
                                                                                        | 201100228           | 
                                                                                        Dundee City Council           | 
                                                                                        Road authority as developer, road alterations           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        August 2011           | 
              
          
                                                                                        | 201100278           | 
                                                                                        Dumfries and Galloway Council           | 
                                                                                        Complaints handling           | 
                                                                                        Upheld, recommendations           | 
                                                                                        August 2011           | 
              
          
                                                                                        | 201100335           | 
                                                                                        Scottish Prison Service           | 
                                                                                        Behaviour Related Programmes (Including Access To)           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        August 2011           |