Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201800422 River Clyde Homes repairs and maintenance Upheld, recommendations December 2018
201800650 North Lanarkshire Health and Social Care Partnership home helps / concessions / grants / charges for services Not upheld, no recommendations December 2018
201800693 Scottish Prison Service admission / searching / removal of visitors Some upheld, no recommendations December 2018
201800972 Dumfries and Galloway NHS Board nurses / nursing care Upheld, recommendations December 2018
201800997 Western Isles NHS Board clinical treatment / diagnosis Some upheld, recommendations December 2018
201801358 South Lanarkshire Council neighbour disputes and anti-social behaviour Not upheld, no recommendations December 2018
201801606 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2018
201801666 Highland NHS Board appointments / admissions (delay / cancellation / waiting lists) Not upheld, no recommendations December 2018
201801850 Scottish Prison Service personal property Upheld, recommendations December 2018
201801854 University of the West of Scotland policy / administration Not upheld, no recommendations December 2018