Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201304427 | Fife Council | aids and adaptations | Not upheld, no recommendations | May 2014 |
| 201304436 | Glasgow City Council | civic amenity/waste | Some upheld, recommendations | May 2014 |
| 201304454 | The City of Edinburgh Council | statutory notices | Some upheld, recommendations | May 2014 |
| 201304464 | Scottish Prison Service | personal property | Not upheld, no recommendations | May 2014 |
| 201304510 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2014 |
| 201304535 | Scottish Prison Service | confidentiality, complaints handling | Upheld, recommendations | May 2014 |
| 201304536 | Grampian NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | May 2014 |
| 201304561 | Lanarkshire NHS Board | complaints handling | May 2014 | |
| 201304563 | South Lanarkshire Council | complaints handling (incl social work complaints procedures) | No decision reached | May 2014 |
| 201304635 | Scottish Prison Service | personal property | Not upheld, no recommendations | May 2014 |