Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201300720 | Scottish Ambulance Service | failure to send ambulance / delay in sending ambulance | Upheld, recommendations | April 2014 |
| 201300782 | Business Stream | incorrect billing | Upheld, recommendations | April 2014 |
| 201300911 | Scottish Ambulance Service | clinical treatment / diagnosis | Not upheld, no recommendations | April 2014 |
| 201300999 | University of Edinburgh | academic appeal/exam results/degree classification | Not upheld, no recommendations | April 2014 |
| 201301158 | A Dentist in the Borders NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | April 2014 |
| 201301242 | Glasgow Housing Association Ltd | policy/administration | Not upheld, no recommendations | April 2014 |
| 201301320 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | April 2014 |
| 201301570 | Aberdeenshire Council | unauthorised developments: calls for enforcement action/stop and discontinuation notices | Not upheld, no recommendations | April 2014 |
| 201301596 | Business Stream | charging method / calculation | Upheld, recommendations | April 2014 |
| 201301770 | Business Stream | meter reading | Upheld, recommendations | April 2014 |