Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508330 | Heriot-Watt University | policy/administration | Some upheld, recommendations | July 2017 |
| 201508400 | South Lanarkshire Council | handling of application (complaints by opponents) | Some upheld, recommendations | July 2017 |
| 201508681 | Glasgow City Council | cleansing/public conveniences/streets and stairs | Upheld, recommendations | July 2017 |
| 201600065 | Greater Glasgow and Clyde NHS Board - Acute Services Division | nurses / nursing care | Upheld, recommendations | July 2017 |
| 201600078 | Scottish Prison Service | complaints handling | Not upheld, recommendations | July 2017 |
| 201600415 | Scottish Prison Service | communication by telephone | Not upheld, recommendations | July 2017 |
| 201600629 | The City of Edinburgh Council | statutory notices | Upheld, recommendations | July 2017 |
| 201600867 | Business Stream | incorrect billing | Upheld, recommendations | July 2017 |
| 201601026 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | July 2017 |
| 201601299 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2017 |