| 201606782           | 
                                                                                        A Medical Practice in the Greater Glasgow and Clyde NHS Board area           | 
                                                                                        appointments / admissions (delay / cancellation / waiting lists)           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        October 2017           | 
              
          
                                                                                        | 201606885           | 
                                                                                        Queen Margaret University           | 
                                                                                        complaints handling           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        October 2017           | 
              
          
                                                                                        | 201606992           | 
                                                                                        Grampian NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        October 2017           | 
              
          
                                                                                        | 201607001           | 
                                                                                        Scottish Prison Service           | 
                                                                                        policy/administration           | 
                                                                                        Not duly made or withdrawn, no recommendations           | 
                                                                                        October 2017           | 
              
          
                                                                                        | 201607073           | 
                                                                                        The City of Edinburgh Council           | 
                                                                                        complaints handling           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        October 2017           | 
              
          
                                                                                        | 201607082           | 
                                                                                        Aberdeenshire Council           | 
                                                                                        repairs and maintenance           | 
                                                                                        Not upheld, recommendations           | 
                                                                                        October 2017           | 
              
          
                                                                                        | 201607186           | 
                                                                                        Grampian NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        October 2017           | 
              
          
                                                                                        | 201607284           | 
                                                                                        Cathcart and District Housing Association Ltd           | 
                                                                                        complaints handling           | 
                                                                                        Upheld, recommendations           | 
                                                                                        October 2017           | 
              
          
                                                                                        | 201607406           | 
                                                                                        Fife NHS Board           | 
                                                                                        admission / discharge / transfer procedures           | 
                                                                                        Upheld, recommendations           | 
                                                                                        October 2017           | 
              
          
                                                                                        | 201607482           | 
                                                                                        Glasgow City Council           | 
                                                                                        refuse collection & bins           | 
                                                                                        Upheld, recommendations           | 
                                                                                        October 2017           |