Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201600538 Ayrshire and Arran NHS Board communication / staff attitude / dignity / confidentiality Some upheld, recommendations September 2017
201600541 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2017
201600717 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, recommendations September 2017
201600783 Perth and Kinross Council complaints handling (incl social work complaints procedures) Some upheld, recommendations September 2017
201601007 Greater Glasgow and Clyde NHS Board - Acute Services Division appointments / admissions (delay / cancellation / waiting lists) Some upheld, recommendations September 2017
201601020 Thames Water (Commercial Services) Ltd charging method / calculation Not upheld, no recommendations September 2017
201601339 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2017
201601598 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2017
201601601 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2017
201601989 Glasgow City Council noise pollution Not upheld, no recommendations September 2017