Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201606227 | A Council | secondary school | Not upheld, recommendations | August 2017 |
| 201606237 | West Dunbartonshire Council | non-domestic rates | Not upheld, no recommendations | August 2017 |
| 201606479 | A Dentist in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | August 2017 |
| 201606524 | Greater Glasgow and Clyde NHS Board - Acute Services Division | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | August 2017 |
| 201606618 | Aberdeenshire Council | primary school | Not upheld, no recommendations | August 2017 |
| 201607427 | Clackmannanshire Council | improvements and renovation | Not upheld, no recommendations | August 2017 |
| 201607569 | South Ayrshire Council | complaints handling | Upheld, recommendations | August 2017 |
| 201607588 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | August 2017 |
| 201607785 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | August 2017 |
| 201607825 | West College Scotland | policy/administration | Some upheld, recommendations | August 2017 |