| 201103657           | 
                                                                                        Fife Council           | 
                                                                                        complaints handling (incl social work complaints procedures)           | 
                                                                                        Not upheld, recommendations           | 
                                                                                        September 2012           | 
              
          
                                                                                        | 201103664           | 
                                                                                        Scottish Prison Service           | 
                                                                                        progression           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        September 2012           | 
              
          
                                                                                        | 201103712           | 
                                                                                        Business Stream Ltd           | 
                                                                                        incorrect billing           | 
                                                                                        Not upheld, action taken by body to remedy, no recommendations           | 
                                                                                        September 2012           | 
              
          
                                                                                        | 201103743           | 
                                                                                        The Highland Council           | 
                                                                                        repairs and maintenance of housing stock (incl dampness and infestations)           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        September 2012           | 
              
          
                                                                                        | 201103773           | 
                                                                                        A Medical Practice in the Grampian NHS Board area           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        September 2012           | 
              
          
                                                                                        | 201103787           | 
                                                                                        Rural Stirling Housing Association Ltd           | 
                                                                                        repairs and maintenance of housing stock (incl dampness and infestations)           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        September 2012           | 
              
          
                                                                                        | 201103824           | 
                                                                                        Perth and Kinross Council           | 
                                                                                        handling of application (complaints by opponents)           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        September 2012           | 
              
          
                                                                                        | 201103887           | 
                                                                                        Forth Valley NHS Board           | 
                                                                                        policy/administration           | 
                                                                                        Not upheld, action taken by body to remedy, no recommendations           | 
                                                                                        September 2012           | 
              
          
                                                                                        | 201103924           | 
                                                                                        Lothian NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        September 2012           | 
              
          
                                                                                        | 201103954           | 
                                                                                        Greater Glasgow and Clyde NHS Board - Acute Services Division           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        September 2012           |