| 201103983           | 
                                                                                        Perth and Kinross Council           | 
                                                                                        policy/administration           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        September 2012           | 
              
          
                                                                                        | 201103991           | 
                                                                                        The Robert Gordon University           | 
                                                                                        accommodation           | 
                                                                                        No decision reached           | 
                                                                                        September 2012           | 
              
          
                                                                                        | 201104019           | 
                                                                                        The Highland Council           | 
                                                                                        policy/administration           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        September 2012           | 
              
          
                                                                                        | 201104041           | 
                                                                                        Tayside NHS Board           | 
                                                                                        communication, staff attitude, dignity, confidentiality           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        September 2012           | 
              
          
                                                                                        | 201104065           | 
                                                                                        Fife Council           | 
                                                                                        handling of application (complaints by opponents)           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        September 2012           | 
              
          
                                                                                        | 201104108           | 
                                                                                        Glasgow City Council           | 
                                                                                        policy / administration; planning permission           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        September 2012           | 
              
          
                                                                                        | 201104124           | 
                                                                                        Lanarkshire NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        September 2012           | 
              
          
                                                                                        | 201104645           | 
                                                                                        Caledonia Housing Association           | 
                                                                                        improvements and alterations; complaints handling           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        September 2012           | 
              
          
                                                                                        | 201104802           | 
                                                                                        Lothian NHS Board - University Hospitals Division           | 
                                                                                        clinical treatment / diagnosis; complaints handling           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        September 2012           | 
              
          
                                                                                        | 201104953           | 
                                                                                        Business Stream Ltd           | 
                                                                                        charging method / calculation           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        September 2012           |